This veterinary clinic website design service builds websites for vets, veterinary clinics, and animal hospitals that answer a pet owner's questions before the visit. Who the vet is, what their licence number is, when the clinic opens, and where to go in an emergency at midnight: the page answers all of it, so nobody has to phone first. Appointments arrive through WhatsApp or a short form that lands in the clinic's email. I do all of the work myself, as a website engineer and technical lead.
The service suits independent vet practices, veterinary clinics, animal hospitals, and pet shops that also offer pet grooming or boarding. Medical records, a cashier system, and queue apps sit outside the package. If the clinic already runs one of them, the website simply links to it.
In short
- Each vet's name, practice licence (SIP) and veterinary registration (STRV) numbers, practice hours, and address are easy to find, in line with the Indonesian Veterinary Code of Ethics.
- Practice hours, emergency hours, and grooming hours each get their own line, and all of them match the Google Maps profile.
- Appointments go through WhatsApp and a form that asks only for the details a booking needs.
- The pet shop catalogue lists only what may be sold freely; prescription-only drugs appear as a service available after a vet's examination.
- You pay for the build once. Afterwards the recurring cost is the domain, plus a server if you pick one, and a free 3 month malware cleanup guarantee comes with it.
- To begin, send a short note about your clinic through the form on the homepage.
When a pet falls ill, the owner searches on a phone, often after hours
Owners usually look for a vet when something has gone wrong. A cat has been vomiting since late afternoon, a dog is limping after a fall down the stairs, or someone has found a weak kitten by the roadside. The searches are short and urgent, such as "vet near me" or "animal clinic open at night", and Google Maps fills the top of the results. From there, owners open the website to check one thing: the clinic is open, a vet is in, and the number can be called right now.
Pet owners are not a small group. An Intage survey from 2023, cited by UKM Indonesia, found that 80.7 percent of its 2,441 respondents kept a pet, with cats in first place. Many of them have no regular vet yet. A tidy website lets them get to know your clinic before that emergency day comes.
A vet practice website is a fuller signboard, not an advertisement
The Indonesian Veterinary Code of Ethics was adopted by the 19th congress of PDHI, the Indonesian veterinary association, in October 2022. It draws clear lines. Under Article 14, a signboard carries only the vet's name, the SIP number, the STRV number, and the practice hours. The explanatory notes add that a signboard is not a means of promotion. Article 17 limits advertising to notices that a practice is opening, moving, or closing. Article 36 asks vets not to praise themselves.
The websites I build for veterinary clinics follow that spirit. They carry practice information: the vets on duty with their licence numbers, the services offered, the hours, the address, and how to get in touch. Words like "best" and "cheapest" stay out. There is no gallery of photos or videos of medical procedures either. Article 15, paragraph 4 forbids uploading medical procedures to media the public can access.
Agriculture Ministry Regulation 3/2019, known locally as Permentan 3/2019, asks in Article 43 for the SIP to hang on the wall of the practice room where clients can see it. On the website, the same number sits on the vet's page, so clients can read it before they leave home. Photos of the waiting room, the inpatient kennels, or the team are your call; I make room for them.
Clinic, animal hospital, or independent practice: use the name your licence gives you
Article 15 of Permentan 3/2019 sets apart several kinds of service unit. They are the independent vet practice, ambulatory or home-visit services, the veterinary clinic, the community animal health centre (puskeswan), and the animal hospital. Pet owners feel the difference at once. An animal hospital must offer emergency care, a diagnostic laboratory, inpatient care, an intensive care unit, and an isolation room. A clinic's inpatient ward is limited to no more than 10 small animals.
So the website names the type of service exactly as your licence does. A clinic that calls itself an "animal hospital" sets the wrong expectations, and someone may turn up with a case that needs intensive care. For vets who make house calls, the website lists the areas served. The Google profile then uses the service area setting, and the vet's home address never has to appear.
Practice hours, emergency hours, and grooming hours that never clash
These three sets of hours often get squeezed into one line, "open every day", yet to a pet owner they mean different things. The website keeps them apart: the vets' practice hours, emergency hours if the clinic truly has them, and the hours for grooming and boarding. The words "24 hours" only appear when a vet stays on duty through the night.
The same hours go into the Google Business Profile. Google provides special hours for holidays and "more hours" for services that keep a different timetable. It also asks for the business name to be written without hours or slogans. Once the website, Maps, and the data search engines read all show the same hours, Google and AI assistants name your clinic with more confidence. That counts when someone asks which vet clinic is open now.
Pet shop and boarding: what can be displayed, and what is only mentioned
Many clinics also sell food, cat litter, accessories, and medicines. For medicines, the rules are firm. Agriculture Ministry Regulation 14/2017 on the classification of veterinary drugs says prescription-only drugs (obat keras) are given only on a vet's prescription. Every injectable drug counts as prescription-only, and even limited over-the-counter drugs need a prescription. Article 51 of Law 18/2009 adds that prescription-only drugs are used by a vet or under a vet's supervision.
The catalogue on clinic websites I build lists food, accessories, grooming services, and over-the-counter medicines. Vaccines, prescription-only drugs, and injectables are written up as services available after a vet's examination, with no order button. Boarding and grooming get a page of their own with the rules owners usually ask about. That means the vaccines an animal must already have, what to bring, and the drop-off and pick-up times.
Appointments by WhatsApp: enough, and lighter on client data
Appointments on the vet clinic websites I build run through a WhatsApp button and a short form that goes to the clinic's email. The form asks for the owner's name, phone number, type of animal, a short note on the problem, and the preferred date. It does not ask for a full medical history or an ID number. A name and phone number already count as personal data under Law 27/2022 on Personal Data Protection, so the form includes consent for data use.
For most clinics this route costs less. It is also easier for a receptionist who already holds the clinic's WhatsApp every day. Article 15, paragraph 2 of the Code of Ethics adds one caution: the vet and the client should form a relationship before any service is given through electronic media. So an "online consultation" button is best kept for clients whose animals have already been examined.
A queue system or an online shop of your own only makes sense once the clinic has at least one admin and chat can no longer keep up with requests. Building and maintaining one costs far more, so there is no need to hurry. I set out the trade-offs in the article on catalogue sites with WhatsApp orders.
Light on a phone and easy for Google and AI to quote
A panicking owner will not wait for a slow page, so the vet clinic websites I build are put together to open fast on a phone. The goal is to pass Core Web Vitals on phones and laptops. On 12 October 2026, this very site scored 94 in a Lighthouse mobile test. Your clinic can run that test on its own website whenever it likes.
The text is written so that AI Overviews, ChatGPT, and Perplexity can quote it easily. Each section of a service page answers one question, such as the boarding rules or what to bring to a first vaccination. Practice details match the Google Business Profile, and the profile follows Google's guidelines for practitioners. A vet may have a profile of their own, but support staff may not. One vet also does not get a separate profile for each speciality.
Tracking, only if the clinic advertises
How far advertising for medical services may go is for you and your profession's code of ethics to decide. The clinic may choose to advertise non-medical services such as grooming or boarding. In that case, tracking can focus on the actions that count: the WhatsApp button tapped, the appointment form sent, or the emergency number called. Tags are installed from the clinic's own ad account and switch on only after the visitor agrees. Without ads, the website runs in full with no trackers at all.
Veterinary clinic website security and a 3 month malware cleanup guarantee
A hacked clinic website can show gambling links on the vaccination schedule page, or swap the emergency number for a scammer's. An owner in a panic will not check it twice. The vet clinic websites I build use the same security standard as this site. On 12 October 2026 it earned an A+ from both securityheaders.com and Mozilla HTTP Observatory, and you can put your own website through both tests. I keep the details off public pages on purpose, so they never turn into a map for intruders.
For the first 3 months after launch, I clean up malware at no cost. That 3 month figure is written on your proof of payment, and other packages give 1 to 6 months. Within that window I remove the malicious code, restore the website files from the latest backup, and close any gap found in the website I handed over. What you get is cleanup work; the guarantee never pays out money as compensation.
Once the guarantee period ends, cleanup becomes a separate job with its own fee, and a serious case can run to tens of millions of rupiah.
The guarantee does not cover passwords shared by staff, infected devices, or changes made by other parties. Outages at the server or domain provider you chose are excluded too, as are components that go stale after the guarantee lapses without renewal. You can read each exclusion in full, with the rest of the conditions, on the terms page. Cleaning up websites hit by malware is routine work for me, which is why I am willing to stand behind this guarantee.
Cost: paid once, no queue app subscription
A vet clinic website is paid for once, in several stages, with a written breakdown before any work starts. After launch, the only recurring cost is the domain, plus a server if you pick one. A practice information website usually needs no monthly server. No queue app sends the clinic a subscription bill each month.
Support after handover is optional, and you call on it when needed: fixes, updates to website components, or limited help, with no full-year commitment. You update the vets' schedules, the hours, and the list of services yourself through the panel. Later additions come with a special offer that costs less than starting from scratch. Examples are branch pages, a second language for clinics in expat areas, or a bigger pet shop catalogue.
A ready-to-use website owned by the clinic; source code only if you need it
What you receive is a ready-to-use website. The built files live on the clinic's domain, and the domain and accounts are in the name of the clinic or its owner. You also get a panel for editing content, plus handover documents. Those files can move to any hosting provider. If you ever want someone else to manage the site, revoking my access is enough and the website keeps running.
Source code, meaning the project files used to rebuild the website or change its structure, is not included by default. For a clinic this works in your favour. The price is far lower, you still manage the content through the panel, and my support covers the version I delivered. Buying the code only makes sense if the clinic has its own IT team or plans to build its own medical records and queue system.
That option is priced separately and costs much more. It is sometimes unavailable when the website relies on licensed components, and the offer spells out its status.
Build it yourself with AI, hire an unclear agency, use a free template, or work with an engineer?
| Consideration | Building it yourself with AI | An agency with no clear accountability | A free hosting template | Built by an engineer (this service) |
|---|---|---|---|---|
| Wording within the code of ethics | AI sentences drift toward self-praise | Depends on the writer | Sample text that reads like an ad | Practice information with no superlatives |
| Practice and emergency hours | Often one line saying "open every day" | Depends | A single hours field | Kept apart and matched to Google Maps |
| Medicine catalogue | May list prescription-only drugs with a buy button | Depends | A built-in shop that sorts nothing | Prescription-only drugs mentioned as available after an examination |
| Security | Nobody keeps watch | Untested | Patched on the same schedule as thousands of other sites | Tested with public tools, 3 month cleanup guarantee |
| Ownership | Yours, and yours to maintain | The domain may sit in the agency's name | Locked to the hosting | Domain and accounts in the clinic's name |
| Yearly costs | AI tool and site builder subscriptions | A monthly retainer | Free until you need a feature | Domain, plus a server if chosen |
AI writes quickly, but its style leans toward advertising. A line like "the best vet in town" is exactly what Article 36 asks vets to avoid. I have written about what can go wrong when AI builds a website and nobody checks it, with an online store as the example.
An agency that will not say who does the work sometimes registers the domain in its own name. When the two part ways, the clinic loses its web address. A free hosting template is fine for a contact page. It struggles once emergency hours, a page per vet, and a sorted catalogue all have to work together.
If what you want is medical records, a cashier, and queues in one app, pick a veterinary clinic software provider. The clinic website then only needs a link to that software.
Who is behind this veterinary clinic website design service?
I run this veterinary clinic website design service myself. I am Dicky Ibrohim, a website engineer and technical lead, and my full profile is on the about page. My days go to building websites and apps, repairing broken ones, and cleaning up ones infected with malware, and the cases now number in the thousands. I use AI to speed up the repetitive parts. Then I test the result myself: the practice hours are checked against Google Maps, the emergency number is dialled from a phone, and the appointment form has to reach the clinic's email.
I am not a vet. Service names, licence numbers, any fees you want shown, and every piece of medical information come from you. Material I supply is licensed to the clinic, and material you supply is warranted by you.
Process: from the list of vets to launch
- Tell me about your practice through the form on the homepage: the services, the city, the number of vets, and whether you offer emergency care.
- A written offer follows, usually one or two business days after your message. It sets out the page structure and schedule, the cost of each stage, any server needs, the malware guarantee period, and what support covers.
- A short interview about the vets and their licence numbers, the hours and services, the boarding rules, and the questions that most often reach the clinic's WhatsApp.
- Text and design are drafted by me and then checked by you, above all the parts on licences and medical information.
- Testing on phone and laptop: the WhatsApp button, the emergency number, and the appointment form are tried until each message gets through, and the hours are matched to the Google profile.
- Launch and handover of access, ownership documents, and a panel guide, to you or a staff member you appoint.
What you need to prepare
- The clinic name, address, WhatsApp number, emergency number if any, and the email that receives appointments.
- The names of the vets on duty, with their SIP and STRV numbers.
- Practice hours, emergency hours, and grooming or boarding hours if they differ.
- A list of services and, if you want them shown, the fees.
- The rules for boarding and grooming, and any photos you want to use.
Eight things to ask whoever builds your veterinary clinic website
- Do each vet's SIP number and practice hours have a clear place? (Yes, on the vet's page.)
- Can emergency hours be listed apart from practice hours? (Yes, and they match Google Maps.)
- Does the text steer clear of claims the code of ethics restricts? (Yes: no superlatives and no photos of medical procedures.)
- How do prescription-only drugs appear in the catalogue? (As a service after a vet's examination, with no order button.)
- Can appointments run through WhatsApp without a paid app? (Yes; that is how it works by default.)
- Who owns the domain and accounts? (Your clinic.)
- If malware infects the site, what happens? (In the first 3 months, as stated on the proof of payment, I clean it up at no cost.)
- Which costs recur? (The domain, plus a server if chosen; support is optional.)
First step: tell me about your veterinary practice
An anxious pet owner picks the clinic whose number is clear, whose hours can be trusted, and whose vet can be reached. That is what this veterinary clinic website design service delivers: a website that holds all three, in wording that respects the code of ethics, and that clinic staff can still update with ease.
Tell me about your veterinary practice through the form on the homepage, or email hello@dickyibrohim.com. My reply will include a suggested page structure, a cost breakdown, and when the website could go live.
Frequently asked questions
How much does a veterinary clinic website cost?
The build is paid for once, in stages, with a written breakdown. After launch you pay for the domain, plus a server only if you choose one, and support is optional. The figure depends on how many vets and branches you have and whether you want a pet shop catalogue. I send it once you tell me about your practice through the form on the homepage.
Can a vet promote their practice through a website?
The Indonesian Veterinary Code of Ethics limits advertising to notices that a practice is opening, moving, or closing (Article 17), and it asks vets not to praise themselves (Article 36). So a practice website is written as information: the vets, their licence numbers, the services, the hours, and the address, with no words like best or cheapest.
What should a veterinary clinic website show?
Each vet's name with SIP and STRV numbers, the services your licence covers, practice hours, emergency hours if you have them, the address and map, how to book, and the rules for boarding and grooming. Those are the questions pet owners send most often in chat.
May a clinic website show photos or videos of surgery?
Better not. Article 15, paragraph 4 of the Code of Ethics forbids uploading medical procedures to media the public can access. Photos of the rooms, the facilities, and the team can still go up if you want them.
Is WhatsApp enough for appointments?
Yes, and for most clinics it is the most practical route. A visitor taps the WhatsApp button or fills in a short form that reaches the clinic's email, then staff confirm the slot. If the clinic already uses a queue app, the website can link to it.
Can the clinic's pet shop sell medicines through the website?
Over-the-counter medicines, food, and accessories can be shown. Under Agriculture Ministry Regulation 14/2017, prescription-only drugs, every injectable included, are given only on a vet's prescription. On the website they appear as a service available through an examination, with no order button.
How does a veterinary clinic differ from an animal hospital on the website?
Under Agriculture Ministry Regulation 3/2019, an animal hospital must have emergency care, a laboratory, inpatient care, an intensive care unit, and an isolation room, while a clinic may keep no more than 10 small animals as inpatients. The website names the type of service your licence covers.
How can my clinic show up when people search for the nearest vet?
Through a Google Business Profile whose details match the website exactly: name, address, hours, and phone number. The website gives Google and AI assistants pages they can read, and the Maps profile links back to the website.
Do I receive the source code?
By default you get a ready-to-use website on your clinic's domain, with a panel, access, and handover documents, and it can move to any hosting. The source code is a separate option that costs more and is not always available; the offer says whether it is.
What if the clinic website gets malware?
Cleanup is free for 3 months from launch, as stated on the proof of payment, and other packages give 1 to 6 months. The guarantee is a cleanup service, not compensation; its scope and exclusions are on the terms page.
