Data Deletion Instructions

1.How to request deletion

Choose whichever channel is easiest. No account or login is required.

• Email hello@dickyibrohim.com with the subject "Data Deletion Request". Include the phone number and/or email address you used, and — if the request concerns a store — the store name or order number.
• From WhatsApp: reply DELETE MY DATA to the business number that messaged you. The request is routed to me with your number attached.
• From Facebook: open Settings & privacy → Settings → Apps and websites, find the app (CLEOVA), and choose Remove. You may then send a deletion request through either channel above to also erase server-side records.

2.How I verify it is you

To avoid deleting someone else’s data on request, I confirm the request through the same channel the data came from — a reply from the same WhatsApp number or email address is sufficient. I never ask for passwords, one-time codes, or ID documents.

3.What gets deleted

• Contact data: your name, phone number, email address, and correspondence with me.
• Messaging data: WhatsApp message logs, template delivery records, and OTP records linked to your number.
• Login data: profile name, picture, and email obtained through Facebook Login, plus the app-scoped user ID linking your account.
• Store account data (where I operate the store): profile, addresses, saved preferences, and consent records.

4.What may be kept, and why

• Invoice and order records that Indonesian tax and accounting law require to be retained — kept for the statutory period, then deleted; they are no longer used for anything else.
• Minimal anonymised records needed to honour your opt-out (so you are not messaged again).
• Data held by the store owner as merchant of record — the request is forwarded to them; they answer for their own copy.

5.Timeline

Acknowledgement

Within 7 days of receiving the request.

Completion

Within 30 days. Backups expire on a rolling basis within a further 30 days.

Confirmation

You receive a written confirmation on the channel you used once deletion is complete.

6.More information

Details of what data is collected, why, and how long it is normally kept are in the Privacy Policy at https://www.dickyibrohim.com/privacy/. Questions about a request in progress: hello@dickyibrohim.com.