What I Do
- Back up before taking action
- Read the logs and find the root cause
- Fix only what is needed, not everything
- Verify the core function after recovery
- Apply basic hardening after the fix
WordPress Repair Service
WordPress crashed, hacked, or slow WooCommerce?
I Handle It Personally.
If your WordPress or WooCommerce site is broken, down, redirecting to another domain, or the checkout is very slow, I handle everything from diagnosis, backup, recovery, malware cleanup, to post-fix hardening .
You speak directly with the person who opens the logs, traces the source of the problem, and performs the repair. I run this service independently in my personal capacity, separate from the company I currently work for.
Back up before taking action • Can start from cPanel / Plesk / DirectAdmin • SSH is not always required • Access stays yours
I Handle
WordPress crash or white screen
500, 502, or 503 error
Hacked website or malware redirect
Warning site may be hacked
Slow WooCommerce checkout
WordPress admin is inaccessible
Fatal error after a plugin or theme update
Performance issues hurting conversion
Problem
These are the symptoms that show up most often.
When WordPress breaks, the damage is not only technical. Sales, leads, trust from potential customers, and your operating rhythm are affected too.
Symptoms
- Error establishing a database connection
- Blank white page with no explanation
- Admin goes down after a plugin or theme update
- WooCommerce checkout loads too slowly
- Site looks normal when opened directly, but redirects strangely from Google
- Search Console sends a hacked warning
- Hosting sends malware or suspension notices
- The site keeps getting heavier and slower until errors start appearing
Impact
Problems like this are rarely safe to postpone. The longer they sit, the more likely the damage spreads to the database, file system, cache, interdependent plugins, and exposed credentials.
- Sales
- Leads
- Ad spend continuing while the site is broken
- Trust from potential customers
- Your operating rhythm
Amplify
The expensive part is usually not the original error.
The expensive part is usually the panic after the error appears. A wrong move in the early phase can turn a recoverable issue into data loss, a messier access problem, or malware that is still present but merely moved elsewhere.
Steps that usually make things worse
- 1. Reinstall WordPress from scratch without a clean backup
- 2. Rollback the database without knowing what data will be lost
- 3. Delete plugins at random because “it looks like the culprit”
- 4. Follow old forum advice without adjusting for your PHP, plugin, theme, and hosting stack
That is why the workflow must be correct: backup, diagnosis, action, verification . If you are panicking now, do not start with guesses. Start with data.
Story
You are speaking with the person who will open the logs and do the fix.
I am Dicky Ibrohim. I work directly as an independent practitioner, not as an account manager, reseller, or layered agency. If you message me, you are speaking with the person who will open the hosting panel, read the logs, inspect the file system, trace the source of an infection or bottleneck, and then fix it.
I built trust for this page on things that are public and verifiable: a clear professional identity, real WordPress/WooCommerce scope, and a disciplined workflow instead of trial and error.
What I Do Not Do
- Guessing the cost before an initial diagnosis
- Pushing a full reinstall as the default solution
- Holding on to access or source code
- Forcing non-technical people to understand jargon before they can be helped
- Taking on problems outside WordPress/WooCommerce scope and pretending it is fine
Public Footprint
This service is run in my personal capacity. The public references I highlight are my own professional identity, not the brand of the company I work for.
WordPress / WooCommerce Scope I Have Handled
Booking calendar import and merge across installations
Page speed optimization for WordPress and WooCommerce
Security fixes, malware response, and live-site issues
Server-side redirects, staging, migration, and plugin fallout
Transformation
Real results are stronger than promises.
The three examples below matter because they show my experience handling WordPress problems when the technical issue truly affects the business: recovery, malware cleanup, and data migration that cannot be solved with a generic plugin.
I intentionally present this section as handling experience, not a claim of client ownership. Sensitive details have been generalized or sanitized for public viewing.
Experience 1 - Malware cleanup on a WordPress site blocked by hosting
This is the kind of case I have handled when a WordPress e-commerce site was blocked by hosting after an active malicious file was found in the uploads folder. The focus was not a full reinstall, but isolating the source of the infection without damaging healthy assets.
Before
- Domain blocked by the provider
- Malicious files found in uploads or plugins
- Risk of a full reinstall and losing healthy assets
- User panic and no clear starting point
After
- The domain can be reopened
- Payload removed and the infection source isolated
- Healthy content and custom code preserved
- The workflow becomes clear: backup, audit, cleanup, hardening
Experiences like this show that what matters most is not saying “I can help quickly,” but following the right workflow. A wrong move in the first phase can turn recoverable damage into data loss or recurring infection.
Experience 2 - Shared hosting infected by multi-site malware
This is the kind of case that comes up when one hosting package holds multiple domains and an infection in one spot can spread to the others. In situations like this, an overly narrow diagnosis almost always lets the problem come back.
Before
- Several domains in one hosting package are at risk
- Provider issues a malware warning
- Backdoors may remain in other domains
- Diagnosis is easy to miss if the audit focuses on only one domain
After
- The infection scope is mapped across the file system
- Suspension warnings can be handled without a full wipe
- Cleanup targets persistence, not just suspicious-looking files
- The audit expands to the entire hosting package, not just one installation
Experiences like this show something often overlooked: on shared hosting, one infection can become an entry point for multiple websites at once. If the audit is too narrow, malware can reappear even when one domain looks “clean.”
Experience 3 - Merge two WordPress booking calendars into one WPML site
This is a case I handled when two separate WordPress websites needed to be merged into one multilingual WPML installation, while booking data was spread across two different databases and no public tool could move it safely.
Before
- Two separate WordPress installations
- Booking data stored in two different databases
- No safe public export-import tool for this case
- Risk of losing data relationships during the merge
After
- One multilingual WPML installation
- Booking data consolidated
- Migration done through schema audit and direct SQL
- Booking relationships preserved after the merge
This experience shows that I do not only handle WordPress at the level of plugin conflicts or cache. When the business problem requires it, I can work at the database layer, map relationships, and verify the merge result before go-live.
Offer
Choose the scope that is closest to your problem.
I handle the three most common WordPress and WooCommerce needs: emergency recovery, malware cleanup, and performance audits before optimization is implemented.
Emergency Recovery
IDR 1,500,000For WordPress crashes, 500/502/503 errors, white screens, locked admin, or fatal errors after a plugin or theme update.
- Initial diagnosis and file/database backup
- Log reading and source error isolation
- Recovery and core-function verification
- Basic post-fix hardening
For a standard single-site case. If the diagnosis shows malware, multi-site infection, or a broader server issue, I explain the scope before moving forward.
WhatsApp: My Site CrashedMalware Cleanup
From IDR 2,750,000For redirects to unfamiliar domains, hacked warnings, suspicious files in uploads, or malware notifications from hosting.
- File system and database audit
- Identify backdoors, web shells, or injections
- Targeted cleanup without a reckless wipe
- Credential rotation and basic hardening
Final pricing depends on the depth of the infection. Shared-hosting multi-site cases, cross-plugin persistence, or blacklist/review scope can increase the work required.
WhatsApp: My Site Was HackedPerformance Audit
IDR 1,250,000For slow WooCommerce checkout, sluggish admin screens, poor Core Web Vitals, or bottlenecks that are not yet clear.
- Audit the real bottlenecks
- Prioritize findings by impact
- Actionable before/after plan
- Optimization implementation starts at IDR 3,500,000
I intentionally separate audit from execution. Speed optimization almost always fails when sold as a generic promise without first identifying the main bottleneck.
WhatsApp: Audit My SiteResponse
To get started, just send these 4 things.
- 1. URL website
- 2. Main symptom
- 3. When it started
- 4. Available access right now
Example Message
Hi, my website https://yourdomain.com has been showing a 500 error since this morning. The last change was a payment plugin update. I have cPanel and WordPress admin access. Can you check it?
Not familiar with technical terms?
That is not a problem. You can still start even if you do not know SSH, phpMyAdmin, root, or FTP. Many cases can begin with just the website URL, visible symptoms, hosting name, and whatever access you already have.
FAQ
Is this a service from the company where you work?
No. This page offers my independent personal service. Engagements are handled directly with me in a personal capacity and are separate from the company I currently work for.
How much does WordPress repair cost?
Emergency recovery for standard cases starts at IDR 1,500,000. Malware cleanup starts at IDR 2,750,000. WordPress and WooCommerce performance audits cost IDR 1,250,000, and optimization implementation starts at IDR 3,500,000 after the main bottleneck is clear.
Can a crashed WordPress site still be recovered without losing data?
Often yes, if the first steps are right. The safe sequence is backup, read the logs, find the source of the error, and then fix only what is necessary. Many severe incidents happen because of panic actions, not the original error.
Does a hacked website always need a full reinstall?
Not always. Many cases are safer to handle with an audit, isolation of the malicious file or payload, targeted cleanup, and then hardening. Reinstalling from scratch without a plan often removes custom code, configuration, or important data along with the malware.
Can you still help if I do not have SSH access?
Yes. Many WordPress diagnoses can start from cPanel, Plesk, DirectAdmin, File Manager, and phpMyAdmin. SSH helps, but it is not a strict requirement for every case.
My WooCommerce checkout is slow. What is usually causing it?
The most common causes are usually a mix of heavy queries, incorrect caching, plugins that add load at checkout, bloated autoload data, and oversized front-end assets. The right solution starts with a bottleneck audit, not just another cache plugin.
Do not start with guesses.
Start with the right diagnosis.
If your website is crashing, hacked, or WooCommerce is too slow to ignore, send the details. I will check what is happening first, then we will decide on the most sensible scope.